ecomstart.io is a free publication, so there is nothing to refund for reading it. This page explains that, and also sets out the refund rules for our store services.
Last updated: October 6, 2026. In short: the Site is free and does not take orders or payments. Purchases you make from companies we link to, such as Shopify, are governed by that company's refund policy, not ours. Orders for eComStart prebuilt stores or setup services follow the refund rules described below.
The Site is free
All articles, guides, checklists, and templates on ecomstart.io are free to read and use. We do not charge for them and the Site does not take orders or payments, so there are no purchases on the Site that can be refunded.
Purchases from companies we link to
Many pages contain affiliate links to Shopify and to other software and ecommerce services. If you sign up for or buy something through one of those links, you are buying from that company, not from eComStart. We do not collect your payment, and we cannot issue refunds, cancel subscriptions, or change billing for those purchases. To cancel or ask for a refund, contact the company directly and follow its refund and cancellation policy, which is usually on its website. Our Affiliate Disclosure explains how we earn commissions from these links.
For Shopify purchases, see the plans, billing, and cancellation information in your Shopify admin and in Shopify's own help center.
Orders for eComStart store services
eComStart has sold prebuilt Shopify stores and Shopify store setup and configuration services. The Site does not take orders or payments for them. The rules below apply to orders and projects for those services unless we agreed different terms with you in writing.
No refunds after work starts or the store is delivered
Because these services were digital and customized for each customer, refunds are not available once work has begun or the store has been delivered. Refunds are not issued for dissatisfaction or a change of mind.
When a refund is available
A refund is available only in these cases:
- We are unable to deliver your store within the agreed timeframe because of our own limitations.
- We determine that your requirements are outside our scope or capacity and we notify you before proceeding.
Revisions and support
Any revisions and support included with your order are provided as described at the time of purchase. Support covers guidance and technical questions within the original scope. It does not include new features, redesigns, or custom coding beyond that scope.
How refunds are processed
If you are eligible, we refund the payment to your original payment method, for example PayPal. Processing typically takes 3 to 7 business days from approval, and we will tell you by email when the refund has been started. Your bank or payment provider may take additional time to show it.
Contact us
If you believe you qualify for a refund on a store order or project, please contact us through the contact page and include the email address you used and your order details. Our Terms of Service apply to all use of the Site.