Privacy Policy

Last Updated: May 20, 2025

Welcome to eComStart! We are committed to protecting your privacy and ensuring you have a safe and trustworthy experience while using our website, services, and products.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ecomstart.io, purchase our prebuilt Shopify stores or setup/configuration services, or otherwise interact with us.

1. Information We Collect

We collect the following types of information:

a. Personal Information You Provide to Us

  • Name, email address, phone number, and other contact details when you:

    • Fill out contact forms

    • Sign up for newsletters or promotions

    • Purchase products or services through our checkout

    • Communicate with us via email or WhatsApp

b. Billing and Payment Information

  • We collect payment details such as PayPal information necessary to process your orders securely.

c. Usage Data & Analytics

  • We use Google Analytics and Microsoft Clarity to gather data about how you use our site. This helps us improve your experience.

  • These tools collect non-identifiable information such as:

    • Browser type and version

    • Time spent on pages

    • Device information

    • IP address (anonymized)

d. Cookies & Tracking Technologies

  • Currently, we do not use cookies on our website, but this may change in the future.

  • We will update this policy if we begin using cookies or similar tracking technologies.

e. Third-Party Data

  • We do not collect personal data from third-party apps or services, but we may install Shopify apps on customer stores as part of our services. These apps have their own privacy policies.

2. How We Use Your Information

We use your data to:

  • Provide, operate, and maintain our services and website

  • Process transactions and send order confirmations

  • Communicate with you regarding your orders, support requests, and inquiries

  • Provide customer support, including free revisions and 30 days of post-delivery assistance

  • Improve our website and services based on analytics

  • Send promotional emails or newsletters if you opted in (you can unsubscribe anytime)

3. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information with trusted service providers who assist with:

  • Payment processing (e.g., PayPal)

  • Store delivery and setup

  • Customer support tools

These providers are obligated to keep your data confidential and only use it to perform services on our behalf.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure servers and encrypted data transfer

  • Limited access to personal data by authorized staff only

However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

  • Access and update your personal information by contacting us at hello@ecomstart.io

  • Opt-out of marketing communications at any time via unsubscribe links or by contacting us

  • Request deletion of your personal data, subject to legal and business obligations

  • Refuse or withdraw consent to data processing (though this may affect our ability to provide services)

6. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes described, including to:

  • Complete orders and deliver services

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

7. International Customers

Our servers and office are based in Vietnam, but we serve customers worldwide. By using our website and services, you consent to the transfer and processing of your data in Vietnam and other countries where we operate.

8. Children’s Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect personal data from children.

9. Updates to This Privacy Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date.

Please review this page periodically to stay informed.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: hello@ecomstart.io
Office: 19F, Viwaseen Tower, 48 To Huu Str., Trung Van Ward, Nam Tu Liem Dist., Hanoi, Vietnam

Thank you for trusting eComStart to help you start and grow your online business!