In the Shopify world, store owners must work hard to ensure customers’ purchasing experiences are as smooth as possible. Thus, gaining customers’ trust and loyalty depends heavily on having the best order tracking app for Shopify.
Without these applications, order tracking requires manually entering the order tracking number into the platform of the relevant shipping partner for each order. To what extent can you achieve this as a business owner?
Not much, right? Luckily, we have researched and listed the best Shopify order tracking apps , its unique key features, and pricing to free you from these complicated tasks.
Contents
1. What is an order tracking app?
1.1. Definition of order tracking app
An order tracking app is a specialized tool that connects with a Shopify business to give real-time tracking data on customer orders.
The best order tracking app Shopify businesses are looking for needs to provide transparency, which improves consumer satisfaction, expedites business processes, and fosters confidence with many functionalities:
✔️ Tracking Order Status: It provides instant access to the status of each individual order. Businesses may reassure their customers about the whereabouts and status of their items by providing a delivery process video.
✔️ Communicating with customers: Apps with personalized tracking pages can help companies and clients communicate more easily. They can offer updates on delays, express regret for difficulties, or provide preventative fixes for possible problems.
✔️ Analyzing insights: Tracking applications are able to gather information about client behavior, delivery timings, and order trends. Consequently, businesses can save money for additional improvements and expansions by evaluating insights, which can improve marketing tactics based on client preferences, buying habits, and regional distribution.
1.2. Why do you need an order-tracking app for your Shopify store?
Shopify stores must employ order management if they hope to maintain their current development route.
But keeping track of your orders takes a lot of work, time, and money. Here’s why the Shopify order tracking app is one of the must-have Shopify apps, offering many advantages to make the process easy for you:
- Cost-saving: Buyers with access to order status data are less likely to contact your service for updates or assistance. You might reinvest this money for further growth or reallocate resources to more pressing problems.
- Improving customer communication: Any business’s ability to connect with its customers is essential to success. Last-mile distribution monitoring systems allow customers to stay in direct contact with the company before their meal or parcel is shipped by receiving regular information about their actions.
- Establishing trust and loyalty: When order tracking is visible, trust between the customer and the business increases. This has the potential to boost customers’ trust and loyalty. They are inclined to select sellers who offer openness and reliability over those who do not.
- Getting a big picture of your business: Examining the current status of all tasks—whether they are completed on time, late, successfully, or unsuccessfully—will help you monitor the performance of delivery officers and drivers.
2. Best Shopify apps for order tracking: Our top picks
Many order-tracking tools and applications are accessible through the eCommerce Shopify app store. Here’s a detailed list of the best 5 order-tracking apps for Shopify stores to help you.
No | App | App name | Rating | Price | Link |
|---|---|---|---|---|---|
1 |  | 17TRACK Order Tracking‑PaySync | 4.9/5 ⭐⭐⭐⭐⭐ |
| |
2 |  | Parcel Panel Order Tracking | 5/5 ⭐⭐⭐⭐⭐ |
| |
3 |  | AfterShip Order Tracking | 4.8/5 ⭐⭐⭐⭐⭐ |
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4 |  | AJ Delivery Date & Shipping | 4.9/5 ⭐⭐⭐⭐⭐ |
| |
5 |  | Track123 Order Tracking 3D | 4.9/5 ⭐⭐⭐⭐⭐ |
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2.1. 17TRACK Order Tracking‑PaySync
17TRACK Order Tracking‑PaySync is one of the most popular order tracking apps in the Shopify App Store. The app’s sophisticated features will improve user experience and expedite the tracking procedure.
Notably, global order tracking lessens the number of support inquiries from clients asking where their purchases are. It offers the customer experience and effortlessly upsells other items.
Furthermore, it offers a self-service tracking website so customers can find out the whereabouts of their purchases. With PayPal’s push, the app effortlessly reduces chargebacks and provides offshore fulfillment data.
2.1.1. Key features
- Keep track of both your domestic and foreign packages together
- Allow customers to view their purchase status immediately on a personalized tracking page.
- Automate customer alerts about the progress of their orders
- Safe and reliable buyer protection to guard against loss and harm to customer orders
- Get a quick overview of shipment delivery and exceptional performance
2.1.2. Cost/fee
The 17TRACK Order Tracking‑PaySync app has 1 free plan and 3 paid plans with a 14-day free trial.
- Basic: $9/month
- Pro: $79/month
- Premium: $239/month
2.1.3. Customer review
- Rating: 4.9/5 – 3.085 reviews
Merchants highly recommend this best order tracking app for Shopify for its intuitive UI and extensive tracking tools. They value the automatic alerts, PaySync connection, and real-time updates for local and international shipments.
Moreover, they like how the app’s PayPal Tracking Number Sync Feature helps save money, and customers appreciate how easy it is to use.
2.1.4. Pros & Cons
Pros | Cons |
|---|---|
✅ User-friendly ✅ Compatible with the latest themes ✅ Outstanding customization ability ✅ Responsive customer support | ❌ Some issues occur after uninstalling the app |
2.2. Parcel Panel Order Tracking
Parcel Panel Order Tracking aims to increase sales and cultivate a loyal client base. It facilitates real-time order tracking before the consumer requests it. Everything is taken care of, including informing clients and providing automatic alerts.
Additionally, the program creates a customized, bilingual tracking dashboard with many personalized features, so there’s no need to respond to order location questions.
Parcel uses a clever upselling system to increase revenue and has access to strong analytics to improve shipping tactics. Dropshipping can never be that simple to hide Chinese origins with a single click.
2.2.1. Key features
- Smart dashboard to effectively track orders and connect PayPal tracking information with the package
- Automated tracking of shipments with support from over 700 carriers, interactive analysis, and permanent order recording
- Use ParcelPanel’s seamless shipment alerts to stay in touch with your clients.
- Reduce “Where Is My Order” inquiries by adding branded features to your order search page
- Support standard tracking for Aliexpress (Cainiao) and ePacket (China Post, China EMS)
- Strong analytics to track and improve your performance
- Clever upselling tool to promote and boost sales
2.2.2. Cost/fee
The Parcel Panel Order Tracking app has 1 free plan and 3 paid plans with a 7-day free trial.
- Essential: $11/month
- Professional: $59/month
- Enterprise: $479/month
2.2.3. Customer review
- Rating: 5/5 – 3,533 reviews
Merchants praise this best order tracking app for Shopify for its real-time tracking and seamless shop integrations. Its clear tracking page improves user experience and supports several shops. It’s a feature-rich tracking solution appropriate for novices and experts alike.
The customer service staff solves issues quickly and effectively. Additionally, merchants like its capacity to generate income and affordability.
2.2.4. Pros & Cons
Pros | Cons |
|---|---|
✅ Simple to set up and beautiful interface ✅ Reliable functionalities ✅ 24/7 professional customer service | ❌ Few issues with currency and status translation |
2.3. AfterShip Order Tracking
With a number of capabilities to improve customer satisfaction and expedite tracking procedures, AfterShip Order Tracking is a highly-recommended feature-rich solution. The app, well-known for working with more than 800 couriers globally, provides users with branded tracking pages, automated updates, and real-time tracking.
As soon as any carrier receives an update from the delivery agent, it promptly adds order statuses and tracking updates to your integrated dashboard.
It may be downloaded as an app from the Shopify app store or, for a fee, as a private integration with additional functionality.
2.3.1. Key features
- Track orders across many delivery providers using multi-carrier tracking
- information on shipment status, estimated delivery times, and any exceptions or delays in real-time
- Make a unique tracking page that includes branding components.
- Reduce the number of WISMO calls by automatically sending out emails and SMS alerts
- Built-in analytics and reports that provide information regarding the average shipping status
- Client self-service to reduce the need for support calls
- Developers can include tracking capabilities into unique apps or expand functionality using APIs
- Check the precise dates from the checkout page thanks to AI-powered delivery estimates
2.3.2. Cost/fee
The AfterShip Order Tracking app has 1 free plan and 3 paid plans, with a 7-day free trial available only for the highest plan.
- Essential: $11/month
- Pro: $119/month
- Premium: $239/month
2.3.3. Customer review
- Rating: 4.8/5 – 4,622 reviews
This best Shopify order tracking app is well-liked for its robust tracking capabilities, personalization possibilities, and insightful statistics dashboard. It’s thought to be a game-changer for eCommerce stores, improving consumer satisfaction and operations.
However, some complain about the customer service being slow and ineffective. Moreover, the pricing is another negative aspect of this app, as it is not worth paying much for certain features.
2.3.4. Pros & Cons
Pros | Cons |
|---|---|
✅ Advanced features of tracking, managing, and syncing orders ✅ User-friendliness ✅ Clear, beautiful design and interface | ❌ Pricing is high, which leads many Shopify merchants to look for other options with similar features ❌ The customer service is appalling, with vague and too-late answers |
2.4. AJ Delivery Date & Shipping
AJ Delivery Date & Shipping is a Shopify plugin that speeds up deliveries to satisfy client requests. The app offers a wide range of functionality and customization choices to meet your needs and those of customers.
Its compatibility with Shopify POS applications is worth mentioning. This implies that even if you don’t have a storefront, you may still choose delivery dates that work for you.
It is best preferred to food, florist, grocery, and bakery businesses.
2.4.1. Key features
- Flexible delivery date and time with the delivery date picker
- Set a daily order limit and carry over any leftovers to the following day
- Customize the delivery date picker to look more appealing
- Streamline order administration by updating the customer-selected date and time from the backend
- Provide a “no-contact delivery” option to your consumers
- Add international and product-level delivery options
- Handle orders, specify the beginning day of work, and display delivery in emails and on the thank-you page
- Shipping costs are adjustable depending on the destination and the delivery date
2.4.2. Cost/fee
The AJ Delivery Date & Shipping app has 1 free plan and 2 paid plans with a 10-day free trial.
- Basic: $4.99/month
- Advance: $10.99/month
2.4.3. Customer review
- Rating: 4.9/5 – 126 reviews
The app is highly valued by merchants because of its intuitive UI and effective handling of numerous deliveries. The support staff is praised for their expertise, promptness, and capacity for modification.
The support team helps with setup and navigation, which is good for less tech-savvy merchants and those who are not. Besides, given its features and support, people consider this best Shopify order tracking app inexpensive and worthwhile.
2.4.4. Pros & Cons
Pros | Cons |
|---|---|
✅ Affordable option ✅ Smooth integrations ✅ Fantastic customer service | ❌ Some functionalities are not optimal and need improvement |
2.5. Track123 Order Tracking 3D
The last best order tracking app for Shopify is Track123 Order Tracking 3D, which makes it simple to foresee delivery problems, customize your order-tracking experience, and win back customers.
The software has provided precise metrics and an eye-catching tracking page to over 1700 couriers. Additionally, cross-selling customers with suggested products might increase income.
Using the app, you can control shipment performance and make better decisions, which will ultimately allay consumer worries and create enthusiasm.
2.5.1. Key features
- Order lookup
- Branded tracking page
- Auto-emails triggered by order status
- Allow dropshipping and conceal particular keywords and carriers from view in the tracking information
- Automatically sync PayPal tracking and display the estimated delivery date
- Track orders and increase sales with tailored product suggestions
- Strong analytics to get an understanding of performance tracking and tracing
2.5.2. Cost/fee
The Track123 Order Tracking 3D app has 1 free plan and 3 paid plans with a 7-day free trial.
- GROWTH: $9/month
- ADVANCED: $49/month
- ENTERPRISE: $399/month
2.5.3. Customer review
- Rating: 4.9/5 – 2,971 reviews
With this app’s accurate tracking and user-friendly layout, merchants happily manage and operate their order processing. They value the dropshipping option, configurable tracking pages, powerful analytics dashboards, and real-time order tracking.
The professional appearance and smooth integration are praised for improving the shop’s productivity and presentation. It is the best free order tracking app Shopify merchants praise for affordability.
2.5.4. Pros & Cons
Pros | Cons |
|---|---|
✅ Simple installation and setup process ✅ Affordability ✅ Great UI and very good customization options | ❌ Regular delays in functioning ❌ Customer service needs improvement |
3. Conclusion
Shopify stores must ensure consumers are happy with their items and receive timely updates on their orders. Informing people about their orders is one key element in building trust and transparency for your business.
Having said that, install the best Shopify apps for tracking orders from our list to make it come true. It will hold the secret to achieving the highest order fulfillment and customer happiness.
If you need anything more to improve your customer experience, we have it here at eComStart.io! Take your time to discover.
4. FAQs
